Conclusion of Medical Supplies Reimbursement Process

Update: July 15, 2025

Ontario Health atHome introduced a temporary reimbursement process in September 2024 to support patients, families, and caregivers who paid out-of-pocket for medical supplies due to delivery disruptions. Thanks to the combined efforts of all involved, access to medical supplies continues to stabilize. Consequently, Ontario Health atHome has officially concluded the temporary medical supplies reimbursement process, effective July 15, 2025.

Patients, families and caregivers can still request reimbursement for eligible items purchased on or before July 15, 2025. Receipts will be accepted until August 29, 2025.

Our commitment to ensuring patients receive the necessary support remains unchanged. If you encounter any challenges with medical supplies or equipment, please contact the appropriate care coordinator directly or call 310-2222 (no area code required).

Medical Supply Reimbursement Form for Eligible Expenses (opens in a new tab)

Please note this does not apply to medical equipment.

Please submit a completed reimbursement form along with receipts, by mail or email.

Email: refund@ontariohealthathome.ca

OR

Mail: Ontario Health atHome
11 Allstate Parkway, Suite 500
Markham, ON L3R 9T8
Attention: MES Reimbursement

Disclaimer: By choosing to send personal health information related to Medical Supplies reimbursements via electronic communication (e.g., email), I understand and acknowledge that the confidentiality of my personal information/personal health information may be at risk. Ontario Health atHome cannot guarantee the security or confidentiality of information transmitted outside of the Ontario Health atHome network.