Category: Global

Ontario Health atHome is working to resolve issues related to the delivery of medical supplies for some patients. We are doing everything we can to address this situation and are continuing to look for opportunities to stabilize the delivery of these critical medical items. There is no single product or set of products that is not available or in short supply.

On September 24, we launched new contracts for the delivery of medical supplies as our contracts were expiring. Ontario Health atHome’s goal was to ensure access to high quality products across all regions, improve supplier resiliency, enhance processes and better service standards.

We are working together with vendors and service providers to restore the high-quality care patients, their families and caregivers deserve.

Patients experiencing issues related to these supply challenges are encouraged to contact their care coordinator directly. For situations that require further escalation, patients can call our toll-free Medical Supplies Escalation Line at 1-866-377-7567 which is available 24/7. This will connect you to our patient care contracts team who are available to support escalated issues and concerns. The team will follow up on the patient’s behalf to coordinate their care needs.

Ontario Health atHome’s top priority remains the health and safety of patients, families and caregivers. We have been aware of and working tirelessly with our vendors and suppliers to address the challenges we are experiencing with supply inventory-levels and distribution.

We are making good progress, with supply levels improving steadily and back-ordered items coming in daily. To stabilize supplies and deliveries, we remain in continuous contact with our vendors and suppliers to review and address these issues.

Please work with your care coordinator to resolve any issues with your medical supplies and equipment. If you continue to have unresolved challenges, please call our toll-free Medical Supplies Escalation Line at 1-866-377-7567.

Unpaid Caregivers Honoured as going ‘Above and Beyond’

In celebration of National Caregiver Day, Home and Community Care Support Services has honoured more than 100 extraordinary people from across Ontario who make it possible for others to live in their home or community despite the impacts of age, illness or disability.

The 2^nd annual Above and Beyond Caregiver Recognition Program brought together caregivers from across the province virtually on April 2, offering a platform for caregivers to feel seen, heard and appreciated.  

Every day, the invaluable contributions of caregivers make it possible for Home and Community Care Support Services to coordinate in-home and community-based care for thousands of patients across the province. The Above and Beyond Caregiver Recognition Program was established to recognize, celebrate and support caregivers and the pivotal role they play in our broader heath care system. Whether providing meals, transportation or personal care to a family member, friend, neighbour or colleague, caregiver contributions are vital to ensuring more people can stay healthier at home.

As part of the virtual Above and Beyond Caregiver Recognition Event, nine caregivers were given special recognition under the following five categories. Learn more about their stories. See the full list of recipients (opens in a new tab).

Category	Criteria	Recipients
Caring and Sharing	This caregiver is giving back to their community by helping and guiding others through sharing the knowledge and experience gained from their journey.	Jennifer Irwin, Lucknow Elizabeth Marie Chambers, St. Catharines
Caring With Courage	Through encouragement, empowerment and support, this caregiver has directly brought about positive change to their loved one's quality of life.	Angela Smith*, Central Region Melanie Denis, Leeds and the Thousand Islands
Partner in Care	This caregiving partner has provided long standing and continued support to an individual in their home or community.	Emidio Galea, Etobicoke Michael Bartlett, Port Dover
Caregiver Team	Group of people (care team) that come together to support an individual in their home or community.	Robyn and the Serez Family, Kitchener
Young Caregiver	This category recognizes the extraordinary efforts of a friend or family member under the age of 30 years who has gone above and beyond to support the needs of a loved one.	Alessia Porumbel, Toronto Jessie Baker, Emo

* While Angela’s name was altered to maintain her privacy, we are honoured to share her story of extraordinary courage in caregiving.  

Between November 13, 2023 and January 14, 2024, the public was invited to submit caregivers for recognition with the only criteria being that they must be providing care to a patient, who has recently received or is currently receiving services through Home and Community Care Support Services, and that they are not a paid or registered volunteer caregiver.

Learnings shared during the event and throughout the submission period will be carried forward to develop the broader Above and Beyond Caregiver Recognition Program, which will continue to support and engage with caregivers across Ontario throughout the year.

QUOTES:

“Caregivers are a vital part of the fabric of our communities. They help ease the burden of our health care workers, and provide support to our most vulnerable, giving them a sense of comfort and familiarity as they face life-altering challenges. Thank you to the tireless team at Home and Community Care Support Services for hosting this event, and for shining a light on the inspiring individual contributions of caregivers. To all the recipients: congratulations on this well-deserved honour. This recognition is a testament to your hard work and to the sacrifices you make every day to help those in need.” –Doug Ford, Premier of Ontario

“Congratulations to everyone recognized and celebrated today for going above and beyond and thank you for the impact you have on your communities. Your care and support of loved ones as they face difficult health challenges is truly remarkable. We see you. We hear you. And we appreciate you.” – Sylvia Jones, Deputy Premier and Minister of Health

“At Home and Community Care Support Services, we view caregivers as valued health care partners and are honoured to celebrate them through our second annual Above and Beyond Caregiver Recognition Program. Every day, I find myself incredibly moved and inspired by the way caregivers selflessly sacrifice their time and energy to provide care to others in order to improve their quality of life. While we know they do this out of compassion and love, it’s important to formally acknowledge their dedication and kindness.” – Cynthia Martineau, Chief Executive Officer, Home and Community Care Support Services

“On behalf of the Board of Directors at Home and Community Care Support Services, I wish to extend my sincere gratitude and praise to the caregivers recognized through our second annual Above and Beyond Caregiver Recognition Program. The selfless efforts of caregivers not only positively impact the health and wellbeing of their loved ones, but also the health system as a whole. Highlighting them through the Above and Beyond Caregiver Recognition Program is a small gesture that allows us to recognize and thank this group of exceptional people.” – Joe Parker, Board Chair, Home and Community Care Support Services

CONTACT

For questions about the program, please contact the Community Engagement team at engagement@ontariohealthathome.ca or call 1-855-276-3096.

For all media-related enquiries, please contact media@ontariohealthathome.ca.

With many doctors’ offices, health service providers and walk-in clinics operating at reduced hours over the holidays, hospital emergency departments can get crowded and seeking health care at this time of year can become a frustrating experience.

Here are some tips and community resources that may help you access the care you need a little more smoothly and help you find what you are looking for over the holidays.

Protect yourself and others:

• Make sure you and your loved ones are protected. Get your annual flu shot and stay up to date with COVID-19 vaccines.
• Wash your hands thoroughly or use hand sanitizer regularly, especially after opening gifts or before preparing, serving and eating food.
•  If you are sick and experiencing any symptoms, stay home to prevent possible transmission. Events and gatherings have the potential to increase the risk of spreading viruses, especially for those who are at high-risk of severe disease and/or exposure to the flu or respiratory viruses. Follow public health guidance to protect yourself and others.

Plan ahead:

• Talk about your health care needs with your care team this holiday season. Know who is available to support you and how to reach them over the holidays.
• Schedule any needed medical appointments before the holidays. Some offices may be closed or have shorter hours, so make sure your appointments are booked in advance.

Don’t forget to shop for yourself:

• Make sure you have a two-week supply of inhalers, oxygen, needles, glucose testing supplies or any other equipment you will need to manage your health and wellness during the holiday season.
• Don’t forget to also check to see that you have enough prescription, non-prescription medication and supplies to last you and your family over the holiday season. Some pharmacies will have shorter hours, so, if you can, stock up on what you’ll need ahead of time.

Know where to go for help

• If your doctor or nurse practitioners’ office is closed, find alternatives such as walk-in clinics and urgent care by using the HealthLine tool. Learn how to search your local Healthline in the video provided below.
• Update your list of emergency contacts and post them in a visible place, like on the fridge. Remember to add Health811 (formerly Telehealth Ontario) at 1-866-797-0000 for free, confidential, 24-hour access to a registered nurse who will help you with health-related questions.
• If you need urgent medical attention, for example, you have shortness of breath, severe chest pain or stroke symptoms, even if you are uncertain, always call 911 or go to the nearest emergency department.
• Holidays can be mentally tough. Take time to find supports and put your mental health first.

Find services close to home by searching your local Healthline

Healthline is an innovative website that puts accurate and up-to-date information about health services at your fingertips. This website provides easy access to a reliable source of data and empowers you to find the services you need close to home. Thousands of service listings describe organizations and programs serving people in your area and across the province.

Learn how to navigate this easy-to-use online database in this demonstration video.

Access your local Healthline site

• Erie St. Clair
• South West
• Waterloo Wellington
• Hamilton Niagara Haldimand Brant
• Central West
• Mississauga Halton
• Toronto Central
• Central
• Central East
• South East
• Champlain
• North Simcoe Muskoka
• North East
• North West

Home and Community Care Support Services is pleased to share that our second annual Above and Beyond Caregiver Recognition Program is now live and taking submissions.

The Above and Beyond Caregiver Recognition Program is an exciting opportunity to recognize caregivers for their extraordinary efforts and contributions that make it possible for people to live in their home and/or community, while also sharing their experiences, stories and learnings.

“In our work, we come across many incredible caregivers who deserve to be recognized for their selfless dedication to people and loved ones in their lives,” said Cynthia Martineau, Chief Executive Officer. “We know that most caregivers don’t seek out recognition for the support they provide, but do this out of compassion and love. That is why we are proud to be able to honour these amazing caregivers through our Above and Beyond Caregiver Recognition program.”

How to Recognize a Caregiver

Please consider completing a submission today to help recognize a caregiver(s) who have gone above and beyond. Recognizing a caregiver is quick and easy. Simply visit our Above and Beyond Caregiver Recognition page on our website for more information, including our easy to fill out submission form, recognition criteria and categories. Submissions close January 14, 2024. Visit the page for the latest information.

Above and Beyond Caregiver Recognition Event:

Planning for our next event is in its early stages, however, we are pleased to confirm that the event will be held on April 2, 2024, to coincide with National Caregiver Day. We look forward to sharing more details once they become available.

Thank you for your continued support and enthusiasm as we look to celebrate and honour amazing caregivers across the province.

For questions about the program, please contact the Community Engagement team at engagement@ontariohealthathome.ca or call 1-855-276-3096.

For all media-related enquiries, please contact media@ontariohealthathome.ca.

Home and Community Care Support Services’ Chief Executive Officer receives prestigious HR award

TORONTO – September 22, 2023 – On Wednesday, September 20, 2023, members of the Home and Community Care Support Services team attended the 2023 Canadian HR Awards as an Excellence Awardee in five categories. Home and Community Care Support Services is thrilled to announce that, amongst the HR industry’s leading professionals, Chief Executive Officer Cynthia Martineau received the prestigious CPHR Canada Award for HR Champion (CEO). This award recognizes the CEO who has driven successful HR strategies by putting people first and championing innovative HR values.

Martineau joined the newly established Home and Community Care Support Services organization in December 2021. Through her exceptional commitment to investing in its people, Martineau continues to contribute to fostering a thriving workplace culture that sees Home and Community Care Support Services’ 9,000-member workforce feel valued, empowered to make decisions, motivated to grow their careers and excited to come to work and care for the people of Ontario.

“I am deeply humbled to receive this award. This recognition is not just a personal achievement; it is a testament to the dedication, hard work and unwavering commitment of Home and Community Care Support Services’ employees,” says Martineau. “Together, we have created a workplace that stands as a shining example of what can be achieved when people come together with a shared vision and purpose. Thank you to the entire home care team for allowing me the incredible opportunity to lead and inspire and thank our leadership and Board of Directors for their commitment to investing in our people.”

Cynthia oversees 14 Home and Community Care Support Services organizations as one cohesive provincial team, bringing to life the organization’s mission of “helping everyone to be healthier at home through connected, accessible, patient-centred care.” With a strong belief in the power of people, Cynthia’s transformative leadership has paved the way for organizational growth and employee well-being. Over the course of her tenure as CEO, she has demonstrated unwavering dedication to HR excellence, leveraging the team’s strengths to transform, modernize and innovate with greater efficiency and effectiveness, deliver on priorities and realize the organization’s vision of providing exceptional care for Ontarians.

“Under the leadership of our CEO Cynthia Martineau, our organization has experienced a remarkable journey towards HR excellence, fostering a thriving workplace culture and driving outstanding results,” says Home and Community Care Support Services Board Chair Joe Parker. “Facing unique challenges in recruitment and retention in the health care sector, with her visionary approach Cynthia has successfully transformed our workforce, enhanced employee engagement and positioned Human Resources as a strategic partner in our journey towards exceptional care for Ontarians.”

Quick Links:

• Home and Community Care Support Services was named an Excellence Awardee in five categories of the Canadian HR Awards (opens in a new tab)
• Grounded in its Mission, Vision and Values, and guided by its strategic priority to invest in people, Home and Community Care Support Services’ People Strategy is a road map, shaping the way the organization leads, engages and develops its people to enhance the organization. Learn more about our People Strategy.
• Are you passionate about exceptional health care and driven by a desire to help others? Explore current career opportunities at Home and Community Care Support Services.

Honoured as Part of Inaugural Recognition Program

Category	Criteria	Recipients
Young Caregiver	This category recognizes the extraordinary efforts of a friend or family member under the age of 30 years who has gone above and beyond to support the needs of a loved one.	Tannerr Jarrett Chatham Kent Amanda Ramkishun Mississauga
Caring With Courage	Through encouragement, empowerment and support, this caregiver has directly brought about positive change to their loved one's quality of life.	Melissa Brown Elmira William Fisher Fort Frances
Caring and Sharing	This caregiver is giving back to their community by helping and guiding others through sharing the knowledge and experience gained from their journey.	Pooja Sinha Toronto
Caregiver Team	Group of people (care team) that come together to support an individual in their home or community.	Michelle Bosomworth and Sons Waterloo
Caregiver Innovation	This caregiver(s) uses innovative and creative strategies to support an individual in their home or community.	Jen Catton Toronto John Wheeldon Brampton
Partner in Care	This caregiving partner has provided long standing and continued support to an individual in their home or community.	Lina Minichini Hamilton Hilary Scarborough

The impactful caregiver stories and learnings shared during the event and throughout the nomination period will be carried forward to develop the broader Above and Beyond Caregiver Recognition Program, which will continue to support and engage with caregivers across Ontario throughout the year.

QUOTES:

“Caregivers are a vital part of the fabric of our communities. They ease some of the burden off our health care workers, provide support to our most vulnerable, and give them a sense of comfort and familiarity as they face life-altering challenges. To all the award recipients, congratulations on this well-deserved honour. This recognition is a testament to your hard work and to the sacrifices you make every day to help someone in need.” – Premier Doug Ford

“Congratulations to everyone nominated as part of the Above and Beyond Caregiver Recognition Event. Your extraordinary commitment to providing support and care to family members, friends, or members of your community is having a tremendous impact on many people’s lives. As we continue working to build a stronger and more connected health care system, our government is expanding access to home and community care, including additional caregiver supports, and we are listening and learning from caregivers, families, and patients’ experiences.” – Deputy Premier and Minister of Health, Sylvia Jones

“Home and Community Care Support Services is honoured to celebrate caregivers across the province through our inaugural Above and Beyond Caregiver Recognition Program. Every day, our 14 Home and Community Care Support Services organizations coordinate in-home and community-based care for thousands of patients across the province, and we couldn’t do it without the incredible unpaid caregivers in our communities. We know caregivers do what they do out of compassion and love, and we are proud to celebrate them as important health care partners.” – Cynthia Martineau, Home and Community Care Support Services CEO

“On behalf of the Board of Directors at Home and Community Care Support Services, I wish to extend my sincere gratitude and praise to the nominees of our inaugural Above and Beyond Caregiver Recognition Program. While we recognize that being an unpaid caregiver can feel like a thankless job, we want these dedicated caregivers to know that their contributions do not go unnoticed. Highlighting them through the Above and Beyond Caregiver Recognition Program is a small gesture that allows us to recognize and thank this group of exceptional people.” – Joe Parker, Home and Community Care Support Services Board Chair 

CONTACT:
Lizanor Barrera, Media Relations Manager
lizanorl.barrera@hccontario.ca

With significant snowfall affecting many parts of the province, Home and Community Care Support Services is making every effort to maintain continuity of patient care, as well as consider the safety of home care workers.

Depending on weather conditions, delays, postponements or cancellation of home visits may occur in some areas. Patients will be notified by their service provider about changes to their scheduled care appointment. Those who wish to cancel or reschedule their visit should contact their service provider directly or contact our access line at 310-2222 (no area code needed).

During this weather event, patients with scheduled nursing care clinic appointments should call the clinic before leaving home. Also, should patients wish to cancel or reschedule their appointments please call the clinic.

Given the unpredictable weather, we encourage patients to consider affirming or activating their back-up plans for care in case they are needed.

We anticipate regular service will resume as quickly as possible once the storm has cleared and conditions are safe for travel.

We thank our patients and families in advance for their patience during this challenging time. And finally, a reminder, in case of a medical emergency, please call 911.

Starting May 2, Home and Community Support Services has reopened our offices to the public.

To keep our patients, their families and caregivers, as well as our partners and staff safe, our administrative offices were closed to the public for most of the pandemic. We found innovative ways to provide virtual care to our patients during times of high risk, while also continuing to deliver vital face-to-face care to patients, residents, and clients in their homes, by their hospital bedsides, and in other clinical settings.

You can also call 310-2222 (no area code needed) or 1 800-811-5146 if you have questions, or if you feel that you or your family member need health-care support at home, at school or in the community. 

The following locations are now open if you want to stop by with questions or to say hello.

Locations

• Bancroft, 1 Manor Lane, Bancroft, ON
• Barrie 15 Sperling Drive, Suite 100 Barrie, ON L4M 6K9
• Belleville, 470 Dundas St. East, Belleville, ON
• Brampton, 199 County Court Blvd, Brampton
• Brantford, 195 Henry St, Unit 4, Brantford
• Brockville, 555 California Ave, Unit 1, Brockville, ON
• Burlington, 440 Elizabeth St, 4th Floor, Burlington
• Campbellford, 119 Isabelle Street, Campbellford, ON
• Chatham Office 180 Riverview Drive Chatham, ON
• Cornwall 709 Cotton Mill St, Cornwall, ON K6H 7K7
• Etobicoke Office, 401 The West Mall, Suite 1001, Etobicoke, Ontario M9C 5J5
• Haliburton, 73 Victoria Street, Haliburton, ON
• Hamilton, 211 Pritchard Rd, Hamilton
• Hawkesbury, 119 Main St, East, Suite 101, Hawkesbury, ON  K6A 1A1
• Kingston, 1471 John Counter Blvd. Kingston, ON
• Lindsay, 370 Kent Street, Lindsay, ON
• London – Head Office, 356 Oxford Street West, London, ON N6H 1T3
• Milton Office, 611 Holly Avenue, Unit 203, Milton, Ontario L9T 0K4
• Mississauga Office, 2655 North Sheridan Way, Suite 140, Mississauga, Ontario L5K 2P8
• North Bay, 1164 Devonshire Ave., North Bay
• Ottawa – Bells Corners 301 Moodie Dr, Suite 105, Ottawa, ON K2H 9C4
• Owen Sound, 1415 1st Avenue West, Suite 3009,  Owen Sound, ON N4K 4K8
• Pembroke, 1100 Pembroke St, East, Pembroke, ON K8A 6Y7
• Peterborough, 700 Clonsilla Avenue, Peterborough, ON
• Port Hope, 151A Rose Glen Road, Port Hope, ON
• Renfrew, 850 O’Brien Rd, Unit 8, Renfrew, Ontario, K7V 3Z4
• Sarnia Office 1150 Pontiac Drive Sarnia, ON
• Scarborough, 100 Consillium Place, Scarborough, ON
• Simcoe, 76 Victoria St, Simcoe
• Smiths Falls, 52 Abbott St. North, Smiths Falls, ON
• Catherines, 149 Hartzel Rd, St. Catharines
• Thomas, 1063 Talbot St, Unit 70, St Thomas, ON N5P 1G4
• Stratford, 65 Lorne Avenue East, Stratford, ON N5A 6S4
• Timmins, 330 Second Ave, Suite 101 Timmins
• Thunder Bay 961 Alloy Dr., Thunder Bay
• Toronto Offices
  • Toronto Our main office is located near Highway 404 and Highway 7 – at 11 Allstate Parkway, Suite 500, Markham, Ontario, L3R 9TB. We also have an office in Newmarket and North York.
• Waterloo, 141 Weber Street South, Waterloo ON, N2J 2A9
• Whitby, 920 Champlain Court, Whitby, ON
• Winchester, 530 Fred St, Suite D, PO. Box 209, Winchester, ON K0C 2K0
• Windsor Office 5415 Tecumseh Road E. Windsor, ON
• Woodstock, 1147 Dundas Street, Woodstock, ON N4S 8W3