Partners

Health care system partners contribute immensely to our work at Ontario Health atHome. From providing services to patients in the home and throughout the community, to providing direct support to our patients in other care settings as part of the circle of care.  

Our partners include health care professionals such as physicians, nurse practitioners, hospitals, long-term care homes, pharmacists and community support service agencies.  

We also hold agreements with a variety of contracted service provider organizations. These service providers have successfully completed a rigorous quality review and are under contract to provide services to patients on behalf of Ontario Health atHome. These services include: 

• Nursing 
• Personal support (help with activities of daily living such as bathing, dressing, etc.) 
• Physiotherapy 
• Occupational therapy 
• Speech-language therapy 
• Social work 
• Nutritional counselling 
• Medical supplies and equipment 

We are committed to working together with our partners to deliver high quality care to patients across Ontario. If you have a patient with an acute or chronic condition whose needs cannot be met through current treatment and supports, we can provide a variety of home and community-based services to help. We can also arrange a supportive living environment for those eligible – either at home or in the community, for patients with needs that cannot continue to be met in their current situation. 

Common OHIP billing codes  

Our advice and services are covered by the Ontario Health Insurance Plan (OHIP). Below outlines common billing codes to be used when working with us: 

• KO70 for completing a referral 
• K071 and K072 for acute and chronic home care supervision (for personally providing medical advice, direction or information to us or delegated health care staff) 
• K124 for a case conference regarding a home care patient. Note the K124 requires participation by the physician most responsible for the care of the patient and at least two (2) other participants that include physicians, regulated social workers, home and community care employees and/or regulated health professionals. 

We work with all health care providers involved in the care of our patients and welcome any dialogue that will support their well-being. Examples of some of the OHIP covered services Ontario Health atHome provides:  

• Catheter care 
• Central venous line flushes and maintenance 
• Diabetic teaching support 
• Drains 
• Diabetic foot offloading devices 
• Injections 
• IV therapy/Infusions 
• Negative-pressure wound therapy 
• Ostomy care 
• Wound care 
• Chemotherapy disconnects 
• Debridement care plans 

Service Provider Organization Listings

Service provider organizations that have contracts, and are engaged to deliver services, are listed by each geography. Organizations that deliver small volumes of services, or who are engaged infrequently, are not listed:

• Service Provider Organization Lists​

Contract templates

Client Services Contract Templates

Current service providers are required to comply with our current terms, conditions and schedules, which are updates as needed, in consultation with service provider stakeholders.

• Form of Agreement​
• General Conditions
• Schedule 1 – Special Conditions
• Schedule 2 – Pricing and Compensation
• Attachment to Schedule 2
• Schedule 3 – Consolidated Services
• Schedule 3 – Nursing Services
• Schedule 3 – Nursing Clinic Services
• Schedule 3 – Personal Support and Homemaking Services
• Schedule 3 – Physiotherapy Services
• Schedule 3 – Respiratory Therapy Services
• Schedule 3 – Occupational Therapy Services
• Schedule 3 – Speech-Language Pathology Services
• Schedule 3 – Dietetic Services
• Schedule 3 – Social Work Services
• Schedule 4 – Performance Standards​

Amendments ​to Contract Templates:

• SPO Amending Agreement (April 2022)

Supply and Equipment Contract Templates:

• Form Agreement ​
• General Conditions
• Special Conditions
• Pricing and Compensations Schedule
• Equipment and Equipment Related Supplies Services Schedule
• Infusion Equipment and Infusion Supplies Services Schedule
• Medical Supplies Services Schedule
• Performance Standards Schedule

Registry of Qualified Service Providers

Home Care Service Provider Prequalification

Visit Ontario Health for information about Prequalification of home care service providers (opens in a new tab)
and the current list of prequalified service providers.

Procurement

Reference Info and Updates:

• Guidelines for Service Provider Sale of Business​
• Service Providers Sale of Business Process
• Contracted Service Provider Accreditation Requirements

Resources to support service provider quality improvement plan​ reports:

• Ontario Health atHome and Service Provider QIPs​​
• Service Provider QIP Questions and Answers​

Resources to support contract performance management: ​​

• Contract Performance Framework (CPF)
• CPF Appendix A Contract Management Guidelines​
• CPF Appendix B Relations Framework
• CPF Appendix C Contract Performance Indicators​
• CPF Appendix D​ Applicability Matrix
• CPF Appendix E Meeting Agenda Template
• CPF Appendix F Performance Management Process Map
• CPF Appendix G QIN Template and Guidelines
• ​CPF Appendix H Performance Management Meeting Letter Template
• Ministry of Health and Long-Term Care Local Health Integration Network ​Contract Management Guidelines

Health Partner Gateway

Visit the HPG page for a list of resources.

Outcome-Based Pathways

Looking for information on outcome-based wound care or orthopedic pathways? Please email your request to moreinfo@ontariohealthathome.ca.

Service Provider Prequalification Information Session to be Rescheduled

Ontario Health atHome will reschedule the Service Provider Prequalification Information Session for a later date. The new date and time will be posted on the Ontario Tenders Portal as soon as it is finalized.

The timelines outlined in the prequalification documents will also be extended, including:
– Deadline to submit questions
– Ontario Health atHome response to questions submitted
– Application submission deadline

Please continue to submit all questions to prequalification@ontariohealth.ca and check the Ontario Tenders Portal for the latest updates.

Now Open: Service Providers Prequalification Process

The service provider prequalification process is now open.

As the prequalification process aligns with the Ontario Public Service Procurement Directive, the forms and guidelines is now posted on the Ontario Tenders Portal (opens in a new tab). Please make sure you are registered if you haven’t done so already. In addition, please visit the Ontario Health website (opens in a new tab) for future updates about prequalification.

Prequalification is a process to identify providers eligible to deliver publicly-funded home care services. Once prequalified, service providers can bid on home care service procurements in Ontario.

Thank you for your participation in this critical process to help ensure the delivery of high quality home and community care services.

If you have any questions, please email prequalification@ontariohealth.ca.

Looking for forms and other resources? Search our comprehensive Document Library »

General Referral Form

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