Current Patients, Families & Caregivers and Health Service Providers: If after working with your care coordinator, you have unresolved challenges with medical supplies, please call our toll-free Medical Supplies Escalation Line at 1-866-377-7567.
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Privacy
Protecting privacy is a fundamental part of providing excellent care.
In Ontario, Ontario Health atHome is subject to provincial privacy legislation called the Personal Health Information Protection Act, 2004 (PHIPA) and the Freedom of Information and Protection of Privacy Act, 1990 (FIPPA), along with regulations and amendments.
To learn more about the ways that we protect your privacy and information and how you can access records, please explore the links below:
Learn about your privacy rights and choices
Find information about:
- Definitions of Personal Information (PI) and Personal Health Information (PHI)
- Ontario’s access and privacy legislation
- Why we collect and use your personal information
- How we collect and use your personal information
- Who can see and use your personal health information
- Relying on implied consent
- With express consent
- Using without your consent
- Sharing without your consent
- How we protect your information
- How you can see or get a copy of the information we have about you
- What to do if you find an error in the information we have about you
- What to do if you wish to limit who can collect, use or disclose your PHI
- What happens if your information is lost, stolen or improperly accessed, used or disclosed
- What to do if you have concerns about the way we handle your personal information
- People who can make decisions for you about your health information
- How we meet the 10 internationally recognized privacy principles
- Helpful links
Access health information
Find information about:
- How to make a request
- Identify what information you’re looking for
- Types of information in the Ontario Health atHome health record
- Learn about who can and cannot make a request
- Proof of identity and authority
- Learn about the fees that may apply
- Submit your request
- How we respond to your request
Access other information
Find information about:
- How to make an access request
- Fees which may apply to your request
- How we respond to your request
